Customer Compliance Specialist, Chicago, IL

Customer Compliance Specialist, Chicago, IL

Manages customer complaints assuring accurate complaint description, root cause is identified and a meaningful preventative measure is documented. Determines if customer claims are valid based on complaint evidence and works to minimize NWF financial exposure.

Essential Functions

  • Manages and resolves customer accommodations, complaints, inquiries, credit requests,
    returns and demands
  • Reviews actions as documented in the PSR are applicable and follow up with appropriate
    people and departments as necessary to facilitate closure
  • Determines when PSR information is complete and complaint can be closed
  • Administers the Supplier Deviation Reporting (SDR) process & system
  • Adjudicates disagreements on complaint accountability to assure the correct department is identified
  • Determines validity and scope of claims are accurate to minimize NWF financial exposure
  • Prepares, processes and authorizes credits, returns, allowances and adjustments
  • Provides Accounting Department return or claims accrual information for period close
  • Monitors PSR Database for anomalies to assure accurate reporting
  • Review, manage and approve freight charges and determines accountability
  • Provides back-up support when necessary to the Compliance Coordinator.
  • Performs other duties as assigned

Interaction

  • Works with all manufacturing facilities
  • Interacts with Plant Management including Plant Managers and Quality Managers
  • Interacts with all Corporate functions but primarily Sales, R&D, and QA.
  • Occasionally interacts with Senior Management

Qualifications

  • Minimum 5 years of experience in Quality or Compliance
  • Knowledge of NWF manufacturing and products to enable investigation of complex issues
  • Strong verbal and written communication skills
  • Strong Analytical and problem solving skills
  • Multi-tasking and Organizational Abilities
  • Negotiating Skills
  • Decision Making
  • Ability to determine trends
  • Root Cause Analysis
  • General knowledge of Adobe applications, Microsoft 0ffice and Lotus Notes.

Work Environment

  • General Office Setting and Manufacturing Environment

Process:

If you are interested in being considered for this position, please contact the Human Resources Department before the posting is removed. All employees who express an interest in the position and who are qualified will be considered.

  • Location: Chicago, IL
  • Department: R&D
  • Newly Weds Foods is an equal employment employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. As an equal opportunity employer, Newly Weds Foods is committed to a diverse and inclusive workforce.

 

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